Customer Experience Executive

  • Quezon
  • Permanent
  • Sun Jul 27 23:53:24 2025
  • JR12312

Job Purpose
Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.



Minimum Requirements:

  • At least completed second year in college or vocational course or undergraduate.
  • Minimum of 6 months BPO experience
  • Experience in Customer Service, Sales, Billing, Collections, and Technical Support is preferred but not required
  • With Excellent English Communication (Oral and Written)
  • Experience on the phone, email, and live chat support is preferred but not required
  • Has strong verbal and written communication and comprehension skills
  • Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction
  • Resourceful, able to multitask, and has high attention to details
  • Self-motivated and able to work independently as well as contribute to cross-functional and global teams
  • Flexible and can quickly adapt to adjust to frequent process and information changes
  • Can work under pressure


Preferred Requirements:

  • Ability to show empathy
  • Proven track record of delivering results in a high-pressure environment
  • Well-developed commercial acumen, negotiation, and influencing skills
  • Strong attention to detail, a mature positive, and a strong work ethic
  • Take ownership of the customer’s assistance request to find a solution to meet the customer’s circumstances
  • Capacity to work with people in crisis and an understanding of the behaviors of people who are experiencing significant personal crisis
  • Strong written and oral communication, conflict management, negotiation, interpersonal and customer service skills, and the ability to advocate on behalf of others
  • Demonstrated ability to work effectively in a team environment maintaining collaborative relationships with internal and external stakeholders that include government and other community service providers.
  • Effective and demonstrated organizational, time management, and problem-solving skills with the ability to manage and meet the demands of multiple tasks and competing priorities.
  • High level of professionalism including the confidential management of all organizational and client information.
  • Previous experience in Collections and/ or hardship campaigns (preferable)